2017 Program

Wednesday 25th October 2017

6:00pm

Speakers and Sponsors Thank You Function

Day 1: Thursday 26th October 2017

8:15am

Registration Open - Tea - Coffee 45mins

9:00am

Achieving High Quality Independent Reporting in Spinal Conditions 45mins | Personal Injury Management
Sponsored By Medilaw Group

0.75 CPD Points.
0.75 CIP Points.

Dr Richard Williams Orthopaedic Surgeon (Spinal Specialist), Medilaw Group

Spinal conditions are frequently the subject of compensation claims requiring an independent medical report. To maximise the usefulness of these reports and to assist in progress of a claim, specific information relevant to the injury needs to be made available. Join Dr Williams as he explores the essential information and support documentation to assist the independent examiner. Dr Williams will initially define the elements of a factual and workable independent medical report on spinal conditions and then provide an interactive forum where questions regarding specific issues related to the spine may be addressed in an open environment.

The 'F' Word 45mins | General Insurance
Sponsored By Allianz

0.75 CPD Points.
0.75 CIP Points.

Wayne Stapylton National Investigations Manager, Allianz

Wayne will be presenting about staged motor vehicle accidents, cross claimant fraud in different lines of business and the need for collaboration by insurers and Police. He will show the benefits of insurers investing in data analytics to assist in the detection of organised/syndicated fraud networks.

The presentation will show the benefits the insurance industry has achieved through collaboration and the challenges of insurance fraud in Australia. He proposes the industry needs to focus on approval to share data to reduce fraud and how when the industry collaborates with Police the benefits the Police, community and insurers receive.

10min break

9:55am

RMREsilience - An Innovative Program to Promote Gainful Employment 45mins | Personal Injury Management
Sponsored By Rehab Management

0.75 CPD Points.
0.75 CIP Points.

Katie Thomson Head of Innovation & Customer Engagement, Rehab Management

Rehab Management’s purpose-built resilience program is based on a consultative development project in response to gaps identified in injured workers’ motivation in returning to work. In collaboration with Esher House (a research and development organisation focusing on behavioural intervention programs) Rehab Management developed resilience workshops to provide clients the necessary skills to return to gainful employment and overcome motion and confidence barriers.

Through the company’s robust technological platform, a set of five resilience workshops encourage active engagement through live video conferencing (for regional/remote based clients) and face-to-face depending on the client’s needs. Rehab Management’s experienced rehabilitation specialists (counsellors/psychologists) work collaboratively with key stakeholders to focus on: building resilience; assisting clients to increase levels of positivity and mental toughness; and achieving durable and sustainable outcomes.

A recent pilot showed clients (that participated in the program) were:

  • 29% more likely to find suitable employment (compared to job seekers that hadn’t participated)
  • 50% more likely to return to work to their same employer in a shorter duration of time
  • Remained in employment for 13 weeks (at least) from commencement

Changing the Customers Claims Experience Through Real-Time Engagement 45mins | General Insurance
Sponsored By Claim Central

0.75 CPD Points.
0.75 CIP Points.

Martin Maguire Product Manager, LiveLogik

Claim Central has re-defined the claims process and revolutionised the customer’s claim experience. Through live video-streaming of claims, we’ve created a paradigm shift in customer management from “Tell me what happened” to “Show me what happened.”

Live video streaming is a key component for customer engagement and satisfaction when measuring a customer claim experience. Through this technology, we’ve seen major improvements in service in terms of speed, quality and execution.

10:40am

Morning Tea 20mins

11:00am

Biomedical Trends in Australian Adults: Mortality, Morbidity, Risk Factors and the Importance of Physical Health 45mins | Personal Injury Management
Sponsored By Tangibilis Physiotherapy

0.75 CPD Points.
0.75 CIP Points.

Marcus Mancer Managing Director, Tangibilis Physiotherapy

Join me on a short statistical journey through the valleys of death & disease, then on to the rocky terrain of risk and finally the vistas of good living. Discover the health trends through the ages and forecast the future of not only potential claimants but yourself. Come and learn why physical activity programs at work are so darn popular and important right now.

Privacy - Data and Information in the Digital Age 45mins | General Insurance
Sponsored By Finlaysons

0.75 CPD Points.
0.75 CIP Points.

Ralph Bonig Special Counsel, Finlaysons

Do you collect customer information?   How do you store it and how safe is it? In today’s digital world we are forever asking for, receiving and giving what historically would have been “sacred” details of our personal footprint. Conversely, sometimes we go looking for that information. Police, investigators and claims managers are always interested in that digital record of what occurred, whether that is CCTV footage, dashcam, facebook, telephone records or that computer in your car. What can you legally ask for, what can you or do or have to do with that information and what happens if that information is stolen or lost.

10min break

11:55am

Taking Action - An Integrated Approach to Supporting Employees with a Mental Injury 45mins | Personal Injury Management
Sponsored By Gallagher Bassett

0.75 CPD Points.
0.75 CIP Points.

John Deane Operations Manager, Gallagher Bassett

In Australia, mental injury claims represent:

  • The fastest growing type of claim
  • The highest impact of any type of claim
  • The most wide-spread of any type of injury

Gallagher Bassett has examined the global trends of 213,528 mental injury claims over the past five years, which have enabled us to gain a greater understanding over the frequency and cause of mental injuries.

The analysis showed that traditional approaches to mental injury prevention and management are not sufficient for modern challenges, and that innovative approaches are required to tackle these types of claims.

This presentation will discuss:

  1. Prevention of mental Injury
  2. Early recognition and support
  3. Rehabilitation and return to work

Skynet 2017 - Will My Job Be Taken Over By a Robot? 45mins | General Insurance
Sponsored By Crawford & Company

0.75 CPD Points.
0.75 CIP Points.

Chris Bennett State Manager, Crawford & Company

Robots, Artificial Intelligence, machines, and automation are all things which formerly resided in the world of science fiction, but have become part of daily life. Advancements in these areas continue to grow across all lines of business and will continue to do so for the foreseeable future. With a look at the past, present, and future, attendees will gain a greater understanding of how technology will affect our business and how to adapt to those changes proactively.

12:40pm

Lunch 40mins

1:20pm

The Ageing Workforce: Preparing for the Future 45mins | Personal Injury Management
Sponsored By Gallagher Bassett

0.75 CPD Points.
0.75 CIP Points.

Ben Sheat General Manager - Self Insurance

Effectively managing an ageing workforce is one of the biggest challenges facing employers and injury management practitioners in Australia.

25% of Australian’s aged 65-68 are still in the workforce and there are twice as many in their 50s working than a decade ago. In the last three years, the incident rate for employees over 60 years old increased by 118%.

The incidence rates of serious claims increase with age, peaking in the 50–54 year age group for females and the 60–64 year age group for males. Older workers also have higher median time lost from work and higher median compensation paid for their serious claims than younger workers.

This presentation will examine components of ageing: physiological/physical, mental, cognitive and emotional, and what this means for workforces. This will include a practical discussion of ways to manage these challenges providing case studies of effective injury prevention techniques, as well as a focus on return to work / return to community following an injury.

Part 1: Liability, Professional Indemnity, Product Recall, Profit, Errors and Omissions 45mins | General Insurance
Sponsored By LMI Group

0.75 CPD Points.
0.75 CIP Points.

Prof Allan Manning Managing Director, LMI Group

In a two part series, Professor Allan Manning will be addressing the coverage, conditions and exclusions found in coverage areas of product recall, professional indemnity, errors & omissions and directors & officers.

To augment the training, Prof Manning will introduce case studies involving these areas of coverage to highlight the major aspects of each.

10min break

2:15pm

The 'F' Word 45mins | Personal Injury Management
Sponsored By Allianz

0.75 CPD Points.
0.75 CIP Points.

Wayne Stapylton National Investigations Manager, Allianz

Wayne will be presenting about staged motor vehicle accidents, cross claimant fraud in different lines of business and the need for collaboration by insurers and Police. He will show the benefits of insurers investing in data analytics to assist in the detection of organised/syndicated fraud networks.

The presentation will show the benefits the insurance industry has achieved through collaboration and the challenges of insurance fraud in Australia. He proposes the industry needs to focus on approval to share data to reduce fraud and how when the industry collaborates with Police the benefits the Police, community and insurers receive.

Section 54: Where Are You? 45mins | General Insurance
Sponsored By AILA

0.75 CPD Points.
0.75 CIP Points.

Greg Pynt Honourary Life Member, AILA

At common law, and for insurance contracts not governed by the Insurance Contracts Act 1984 (Cth) (ICA), there are a myriad of ways in which an insurer can get out of paying a claim.  These ways are often directly related to an insurer’s crafting of the terms of an insurance contract so as to circumscribe the risk transferred to it, including:

  • narrowing the scope of an insuring clause or broadening the range or scope of exclusions;
  • guarding against the risk increasing during the insurance period;
  • encouraging the insured to take steps to prevent or reduce the risk of an insured event occurring during the insurance period;
  • requiring the insured to assist the insurer with the investigation of a claim or circumstances that might lead to a claim.

Section 54 of the ICA prevents an insurer, in a wide range of circumstances, from refusing to pay all or part of a claim in reliance on:

  1. a policy exclusion;
  2. an insured’s non-compliance with, or breach of, a policy condition or warranty; or
  3. an insured’s failure to exercise a right, choice or liberty available under the insurance contract.

This Paper is concerned with the type of circumstances in which s 54 can come to an insured’s rescue.

3:00pm

Afternoon Tea 20mins

3:20pm

Privacy - Data and Information in the Digital Age 45mins | Personal Injury Management
Sponsored By Finlaysons

0.75 CPD Points.
0.75 CIP Points.

Ralph Bonig Special Counsel, Finlaysons

Do you collect customer information?   How do you store it and how safe is it? In today’s digital world we are forever asking for, receiving and giving what historically would have been “sacred” details of our personal footprint. Conversely, sometimes we go looking for that information. Police, investigators and claims managers are always interested in that digital record of what occurred, whether that is CCTV footage, dashcam, facebook, telephone records or that computer in your car. What can you legally ask for, what can you or do or have to do with that information and what happens if that information is stolen or lost.

Life Long Learning 45mins | General Insurance
Sponsored By ANZIIF

0.75 CPD Points.
0.75 CIP Points.

Meg Brideson General Manager of Sales & Marketing, ANZIIF

What’s your style of learning? Are you a visual learner or do you prefer learning through doing? What are the road blocks preventing you from learning? How do you track your progress when learning and what are the best ways for you to learn to secure that new role or promotion?

In this session, you will have all these questions answered as you learn about the importance of continuous learning and the best ways to support learning throughout your career.

With research supporting the direct, positive correlation between an organisation’s learning culture and their performance, ongoing professional development is integral to success at every step of a career journey.

Challenging your thinking and inspiring new ideas, learning makes you more knowledgeable and skilled, and increases your engagement with your role and the industry.

With the top performing organisations five times more likely to have a learning culture than lower performing ones, hear how you can take control of your learning through the development of a learning plan.

Build a deeper understanding of continuous learning and how we each learn through the following learning models:

  • Howard Gardner’s Seven Styles of Learning
  • Knowles Four Principles of Learning
  • 70/20/10 Model

And find out how you can combat the barriers we each face that a can prevent us from continuously learning.

10min break

4:15pm

Intro to NT Worksafe's New eLearning Program 20mins | Personal Injury Management
Sponsored By PIEF

0.75 CPD Points.
0.3 CIP Points.

Joan Holschier Client Programs Manager, PIEF

The Personal Injury Education Foundation (PIEF) is working with NT WorkSafe and Insurers to develop an eLearning program for case managers and other associated professionals who work within the Northern Territory workers’ compensation system. The eLearning program is being developed by PIEF and reviewed and refined with the enthusiastic involvement of representatives from each insurer. The program design is modular to enable flexible access to the eLearns.

Participants can elect to complete the modules in any sequence at any time. Small self-contained sessions will cater for individual learning needs.

Applying Technology to Support Traditional Loss Adjusting Models 20mins | General Insurance

0.75 CPD Points.
0.3 CIP Points.

Kate Middleton CEO, Censeo Engineering

4:35pm

Close

5:00pm

YIP's Cocktail Function

Day 2: Friday 27th October 2017

8:15am

Registration Open - Tea - Coffee 45mins

9:00am

Malingering, How to Tell if They Have Capacity For Work and How to UpSkill Them 45mins | Personal Injury Management
Sponsored By Medilaw Group

0.75 CPD Points.
0.75 CIP Points.

Dr Michael Bowles Occupational Physician, Medilaw Group

Ever questioned a claim and the worker’s capacity to work? Not sure on their abilities and what suitable work duties they can return to? Join Dr Bowles as he shares insight and knowledge on work capacity assessments – what exactly is involved, common barriers and the best ways of overcoming them. Dr Bowles will offer the best ways to upskill workers which in the interests of the insurer may reduce the entitlement payout.

The Growing Sector of Driverless Vehicles, Fleet Safety and Innovations 45mins | General Insurance
Sponsored By GT Insurance

0.75 CPD Points.
0.75 CIP Points.

Tony Dodd General Manager – Sales & Development, GT Insurance

Technology is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives.

We will explore how technology is progressing in the transport industry. From dollys to driverless vehicles we will look at what is available and the practical application of technology which may benefit your transport customers. This presentation will not just look at the vehicle technology, it will also focus on the regulatory, planning and social implications of the use of self-driving vehicles. Hold onto your hat for the future of driverless vehicles!

9:45am

Morning Tea 20mins

10:05am

Cross Cultural Awareness 1hr 40mins | Personal Injury Management
Sponsored By Jardine Lloyd Thompson

0.75 CPD Points.
1.7 CIP Points.

Jason Elsegood Director, Cross Cultural Consultants

Participants will be presented with an opportunity to:

Explore

Explore key areas of cultural difference between the core values of their own home cultures and the Aboriginal and/or Torres Strait Islander cultures

Develop

Develop a knowledge of the important differences between Aboriginal and/or Torres Strait Islander and Anglo-Australian manners, communication styles, and rules of sensitive communication

Identify

Identify some of the potential areas of miscommunication that arise between the cultures, and how these might be addressed and in some cases avoided

High Challenge Risk Profiles - Answers to Your Questions 45mins | General Insurance
Sponsored By vero

0.75 CPD Points.
0.75 CIP Points.

Shane Booth Senior Risk Specialist Property

Despite decades of countless risk management initiatives afforded to the ‘age old’ risks of asbestos management, flammable liquid handling, restaurants, woodworking, warehousing & panel beating/spray painting, we continue to experience innumerable losses – What to look for and treatment options.

Emerging risks abound. Many are here now and we need to understand the level of risk they may pose. Considering the Grenfell fire which has provided the impetus to delve deeper, we look at non-compliant/non-conforming building products, uncontrolled and illegal imports, Australian Standards, discrepancies in building codes and the list goes on.

We will consider the risks faced by 3D printing and the millions of dollars in claims associated to the failure of flexible hoses found under in bathrooms, kitchens and laundries – what are the risks and treatment options.

11:00am

JLG Response to Tropical Cyclone Debbie 45mins | General Insurance
Sponsored By Johns Lyng Group

0.75 CPD Points.
0.75 CIP Points.

Adam Wright State Manager QLD, Johns Lyng Group

In March 2017 Queensland experienced it’s most devastating cyclone since TC Yasi in 2011, named Tropical Cyclone Debbie.  Tropical Cyclone Debbie made landfall on March 28th, bringing 280km/h winds, flooding rain and a 4m tidal surge in parts, and causing damage to thousands of properties across Queensland.  The Insurance Council of Australia (ICA) immediately declared this a “catastrophe” on behalf of the Insurance Industry and in July, estimated losses at $1.4billion and rising.

Johns Lyng Group instigated it’s National Disaster Response Plan in support of our clients and their customers.  Today, we will share some of the practices and processes implemented.  We will discuss what went well, what could have gone better, and some of the logistical challenges faced in the region and how these are being overcome.

11:45am

Helping People Back To Work 45mins | Personal Injury Management
Sponsored By mlcoa

0.75 CPD Points.
0.75 CIP Points.

Dr Mary Wyatt Occupational Physician, mlcoa

The evidence from numerous studies suggests that when early intervention occurs following an employee suffering an injury or medical condition in the workplace, the person is more likely to have a successful return to work in a shorter time frame.

Please join us to hear Dr Mary Wyatt provide some insights on how to influence and train the parties involved in managing employees’ and workers compensation claims, to equip them to assist workers achieve a safe and timely return to work.

There will be a Q&A session following Dr Wyatt’s presentation, with the opportunity to send any questions you have via SMS during the session.

Part 2: Liability, Professional Indemnity, Product Recall, Profit, Errors and Omissions 45mins | General Insurance
Sponsored By LMI Group

0.75 CPD Points.
0.75 CIP Points.

Prof Allan Manning Managing Director, LMI Group

In a two part series, Professor Allan Manning will be addressing the coverage, conditions and exclusions found in coverage areas of product recall, professional indemnity, errors & omissions and directors & officers.

To augment the training, Prof Manning will introduce case studies involving these areas of coverage to highlight the major aspects of each.

12:30pm

Close

6:30pm

2017 NT Insurance Conference Gala Awards Dinner

Darwin Convention Centre